🛍️ Order and Delivery
What are the delivery times?
Orders are shipped within 24-48 business hours. Standard delivery takes 3-5 business days. An express option is available for delivery within 24-48 hours.
Can I track my order?
Yes! As soon as your order is shipped, you will receive an email with a tracking number to track your package in real time.
What are the delivery charges?
Free delivery on orders over €30. Below that amount, the cost is €4.90.
💫 Product and Application
How do magnetic eyelashes work?
Our magnetic eyelashes are applied using a magnetic eyeliner. Apply the eyeliner to your eyelids, let it dry for 30 seconds, then gently place the eyelashes on top. The magnets integrated into the lash strip will adhere to the eyeliner.
Is it difficult to implement?
Not at all! With a little practice, application becomes very simple. Our lashes are easier to apply than traditional false eyelashes because they don't require glue. We recommend watching our video tutorial for first-time users.
How long do the eyelashes last once applied?
The eyelashes stay in place all day (8-12 hours) without coming loose, even during normal activity.
Can magnetic eyelashes be worn with glasses or contact lenses?
Yes, absolutely! Our eyelashes are compatible with wearing glasses and contact lenses.
Are the eyelashes reusable?
Yes! With proper care, each pair can be reused 30 to 50 times. Clean them gently after each use and store them in their box.
🧼 Maintenance and Durability
How do I clean my magnetic eyelashes?
Never wet the eyelashes directly. Let them air dry and store them in their original box before brushing them.
How to remove eyelashes?
Gently pull on the outer end of the lash to detach it. Never pull abruptly to preserve the magnetic strip.
Are magnetic magnets water-resistant?
Our magnets are splash-proof and resistant to light perspiration, but we do not recommend fully immersing them in water.
🌿 Safety and Health
Are magnetic eyelashes safe?
Yes, our magnetic eyelashes are dermatologically tested and hypoallergenic. They contain no latex, glue, or irritants.
Can I wear them if I have sensitive eyes?
Yes! Magnetic eyelashes are particularly recommended for sensitive eyes because they do not use glue that can cause irritation.
Are there any contraindications?
We advise against use in cases of active eye infection, recent eye surgery, or pacemaker (although the magnets are very weak).
💅 Styles and Choices
What style of eyelashes should I choose?
• Natural: For a discreet everyday look
• Glam: For an intense and glamorous look
• Seduction: For a doe-eyed effect
Silk: For a lash-by-lash effect.
🔄 Returns and Warranty
What is your return policy?
You have 14 days to return an unopened product. For hygiene reasons, opened products cannot be returned except in the case of a defect.
What should I do if my product is defective?
Contact our customer service within 48 hours with photos. We will process an exchange or refund immediately.
Do you offer a guarantee?
All our products are guaranteed against manufacturing defects for 6 months.
📞 Need help?
Our customer service is available:
• By email: customer.naiya@gmail.com
• Monday to Friday: 9am-6pm
• Response time: 48 hours maximum
We're here to help you enhance your beauty ✨🫶💖